Privacy Policy

Last updated: 17 August 2026

This policy explains what Zetta Lens ("we", "us") collects when you use the Zetta Lens mobile app and this website, why we collect it, and what control you have over it. Zetta Lens is operated by [LEGAL ENTITY], [REGISTERED ADDRESS].

1. Information we collect

Information you give us

• Account details — name, email address, and authentication credentials.
• Property photos — the images you capture or select in the app, plus the room type, staging style and the property and room labels you assign to them.
• Staged output — the images our AI pipeline generates from your photos.
• Support messages — anything you send us by email or through in-app support.
• Subscription status — we receive purchase and renewal status from Apple or Google. We never receive your card number.

Information collected automatically

• Device and app data — device model, operating system version, app version, language.
• Usage data — features used, number of photos staged, timestamps, and crash reports.
• Photo metadata — images may carry EXIF data such as capture time and, if enabled on your device, GPS coordinates. See "Location" below.
• IP address — logged for security, abuse prevention and rough regional analytics.

Device permissions

• Camera — required to shoot rooms. Nothing is captured until you press the shutter.
• Photo library — optional, so you can stage photos you already took.
• Notifications — optional, used only to tell you a staging job has finished.
• Location — we do not request location access. If your camera writes GPS coordinates into a photo's EXIF data, that data travels with the file; you can turn it off in your device's camera settings.

2. How we use your information

• To generate staged images from the photos you submit.
• To store your photo library, grouped by property and room, so you can return to it.
• To create and maintain your account and your subscription.
• To provide support and answer your questions.
• To monitor reliability, diagnose crashes and improve the app in aggregate.
• To detect fraud and abuse, and to meet legal and tax obligations.

We do not use your photos or the staged output to train AI models, and we do not use them in marketing without your separate, explicit permission.

3. How your photos are processed

When you submit a photo for staging, it is uploaded to our servers and passed to one or more third-party AI providers, which return the staged image. Those providers process the image solely to fulfil your request, under contracts that prohibit using it for their own model training.

Your photos and staged output stay in your account until you delete them, or until you delete your account. Transfer is encrypted in transit (TLS), and files are encrypted at rest by our storage provider.

4. Who we share data with

We do not sell your personal data and we do not share it for cross-context behavioural advertising. We share only what each of the following providers needs to do its job:

We may also disclose data where required by law, to enforce our Terms of Service, or as part of a merger or acquisition — in which case we will tell you before your data becomes subject to a different policy.

5. International transfers

Your data is processed in [HOSTING REGION] and may be transferred to providers in other countries, including the United States. Where data leaves the EEA or the United Kingdom, we rely on adequacy decisions or on Standard Contractual Clauses with the provider concerned.

6. How long we keep it

• Photos and staged output — until you delete them or delete your account.
• Account data — for as long as your account is active. After a deletion request, we remove it within 30 days, except where we must keep records by law.
• Billing records — for the period required by tax and accounting law.
• Server and usage logs — up to 12 months, then deleted or anonymised.

7. Your rights

Wherever you live, you can access your data, correct it, export your photos, delete individual photos or properties, and delete your account and everything in it from the app's settings. To exercise anything else, email hello@zettaos.ai.

EU, EEA and UK (GDPR)

You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent at any time. Our legal bases are: performance of a contract (providing the staging service), legitimate interests (security, abuse prevention, product improvement), consent (optional permissions such as notifications) and legal obligation (tax records). We respond within 30 days. You may lodge a complaint with your national supervisory authority.

Brazil (LGPD)

You have the rights of confirmation, access, correction, anonymisation, portability, deletion and information about sharing, and may contact our data controller at the address above.

California (CCPA/CPRA)

You have the right to know, delete and correct, and the right to opt out of sale or sharing — we do neither. We will not discriminate against you for exercising these rights, and we respond within 45 days.

8. Security

We use encryption in transit and at rest, scoped access controls, and regular dependency and access reviews. No system is perfectly secure; if a breach affects your data, we will notify you and the relevant authority as required by law.

9. Children

Zetta Lens is a professional tool for real estate agents and is not directed at anyone under 18. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

10. Photos of other people's property

You are responsible for having the right to photograph and stage the properties you submit, and for excluding people and personal belongings from your shots wherever possible. See the acceptable use section of our Terms of Service.

11. Changes to this policy

We will post any changes here and update the date at the top. If a change materially affects how we handle your photos, we will notify you in the app or by email before it takes effect.

12. Contact

Questions, requests or complaints: hello@zettaos.ai, or write to [LEGAL ENTITY], [REGISTERED ADDRESS].