Zetta Lens — Delete your account

Last updated: 1 October 2026

This page explains how to delete your Zetta Lens account, the mobile app by tiko.ai (Tikoptret, Unipessoal Lda). Deleting your account is permanent.

How to delete your account

1. In the app

Open Zetta Lens and sign in → Profile → Account actions →Delete account → confirm. Your sign-in stops working immediately and you are signed out on every device.

If a staging job is still running, the app will ask you to wait until it finishes before you can delete your account.

2. Can't access the app?

Email support@zettaos.ai from the email address of your account with the subject"Delete my account". We process requests within 30 days.

Data we delete

• Your account profile — email address and name are removed, and your password is invalidated.
• All photos you uploaded, and the staged / enhanced images generated from them.
• All videos generated from your photos.
• Your sign-in sessions on every device.
• Your email address and name held by our subscription provider (RevenueCat).

Your account is closed at once. Your photos, staged images and videos are then removed from our storage as a background task, shortly after your request.

Data we keep

• Purchase, credit and billing records, and records of the consents you gave. They no longer carry your name or email, and we keep them only for as long as applicable tax and accounting law requires.
• Property labels and addresses you entered, and photo and group records, are disconnected from your identity but may remain in our database in anonymised form. The image files themselves are deleted.

See our Privacy Policy for how we handle personal data in general. Questions: support@zettaos.ai.